OCR Entry Code | Qualification Title | Qualification Number |
03952 | OCR Level 1 Award in Administration (Business Professional) | 500/6218/9 |
03953 | OCR Level 1 Certificate in Administration (Business Professional) | 500/6122/7 |
03955 | OCR Level 2 Award in Administration (Business Professional) | 500/6124/0 |
03956 | OCR Level 2 Certificate in Administration (Business Professional) | 500/6563/4 |
03957 | OCR Level 2 Diploma in Administration (Business Professional) | 500/6125/2 |
03958 | OCR Level 3 Award in Administration (Business Professional) | 500/6483/6 |
03959 | OCR Level 3 Certificate in Administration (Business Professional) | 500/6484/8 |
03963 | OCR Level 3 Diploma in Administration (Business Professional) | 500/6485/X |
03966 | OCR Level 4 Award in Administration (Business Professional) | 500/6488/5 |
03967 | OCR Level 4 Certificate in Administration (Business Professional) | 500/6489/7 |
03968 | OCR Level 4 Diploma in Administration (Business Professional) | 500/6490/3 |
Overview
We have updated this guidance document following two consultations on the arrangements for assessment and awarding of VTQs in 2020-21:
- On 25 February 2021, the Department for Education (England) and Ofqual published the outcome to their joint consultation on arrangements for assessment and awarding of VTQs in 2021.
- On 24 March 2021 Ofqual published the outcome of its consultation on a VTQ Contingency Regulatory Framework (VCRF).
The Government’s policy position is that for VTQs used to enter directly into employment, exams or assessments should continue where they are critical to demonstrate occupational or professional competence, proficiency or act as a license to practice and can be delivered in line with Public Health England measures. It would not be safe to award these qualifications using alternative approaches to awarding such as a teacher judgement. Where the assessment cannot take place safely, it will need to be delayed.
Our Administration Business Professional qualifications are vocationally-related qualifications with a main purpose of supporting progression into and within employment. They are sometimes used to support progression into further study.
We are keeping in place the adaptations in this guidance document and will add additional adaptation. This includes:
- More opportunities for cross-referencing. This has been added to the guidance below and is highlighted
- For Levels 1 to 3 only we will streamline assessment. This means we are looking at the amount of assessment needed to award a qualification. We will provide more detail on what streamlining assessment means in the week beginning 19 April.
This centre guidance is to support you and your candidates to complete assessment, while following public health guidance.
Equalities and Objectivity
It is important that any adaptations to assessment consider the ability of students to access them and, as far as possible, ensure that any adaptations do not advantage or disadvantage any student.
For students with special educational needs and/or disabilities (SEND), centres will be best placed to accommodate this when making adapted assessments available for their students. Reasonable adjustments and access arrangements must be made available and recognised wherever possible.
If you require any guidance or support about making reasonable adjustments for your students, please contact the OCR Special Requirements Team on srteam@ocr.org.uk.
Professional discussions and witness testimonies must be fair and evidence-based to reflect what the student has achieved. When leading conversations, writing testimonies or reviewing evidence you should continue to be aware of the potential effects of students’ characteristics, including protected characteristics) on assessment judgements and ensure that they are not affecting your judgements. Protected characteristics are legally defined and include a student’s sex, race, religion/belief, disability, gender reassignment or sexual orientation.
Guidance on the importance of objectivity and avoiding unconscious bias can be taken from the section in Ofqual’s publication for schools and colleges who are providing centre assessment grades for students taking GCSEs, A levels and other performance tables qualifications. The section ‘Unconscious effects on objectivity’ is applicable to centre assessment in general.
Permitted adaptations
The rationale for the types of adaptations is to mitigate the impact of disruption already caused to teaching and learning and to respond to any ongoing or future public health measures so that students are able to complete their qualification and progress. Disruption may prevent students from completing the qualification in the normal way.
These adaptations are for anybody taking qualifications from the Administration (Business Professional) suite, whether they are starting to work towards the qualification this year or continuing on programme and intending to finish this year or later. The adaptations are in place only for the academic year 2020/21.
Normally, an observation of a practical activity is conducted through direct (face-to-face) observation. Centres use sufficient levels of supervision to authenticate the work of the student. Practical activities can be carried out in a real work or a simulated setting. OCR assignments are optional and can be modified to reflect the real work setting or scenario but some require a specific number of examples of work outputs to demonstrate that the candidate can consistently perform at the required standard which cannot normally be adapted.
Students who have been unable to complete their assessment due to disruption caused by the pandemic are permitted to:
- complete assessments (including the OCR assignments) in an alternative setting, including at home
- have an adjustment to the requirements in OCR assignments which require a specific number of examples of work outputs/activities
- use alternative methods to demonstrate how to print and/or reproduce documents if they cannot access a printer/scanner/copier.
- make use of evidence from other units where appropriate which have been completed or undertaken. The table below provides guidance on how this may be achieved. Where evidence is cross-referenced, access to the relevant unit must be provided to the external moderator so that they can identify whether the evidence is sufficient. This applies even if the evidence has already been moderated in a previous submission.
Further guidance on using evidence from other units is available in the Appendix 1 below (Guidance on using evidence from other units).
These adaptations are in place for the 2020/21 academic year. We encourage you to complete the assessment and submission process at the earliest opportunity.
If you cannot adapt the assessments in the ways that are described below and ensure the necessary level of supervision and checks to authenticate the evidence that is produced, then the assessments will have to be rescheduled to take place at a time when it is possible to continue with them.
Taking assessments in an alternative setting
Valid and reliable evidence of competence is required for competence-based assessment criteria. Assessor observation should continue to be the primary source of evidence to determine if the requirements of the OCR units/assignments have been met, where possible.
Measures for social/physical distancing will make completion of some units more challenging, for example:
- Unit 4, Welcoming visitors
- Unit 24, Working in an administration team
- Unit 29, Train and develop staff
Where practical activities and direct observation cannot be carried out in the normal setting and manner, suitable alternatives are:
- audio or video evidence of a real or simulated work activity taking place
- professional discussion
- witness testimony
- authenticated reflective accounts, student-produced reports or student statements
- outputs from the student’s work or work products (with supporting documentation from a work activity).
- The use of explanations and examples for some practical activities, as outlined in appendix 1.
Adjustments to OCR assignments
Some OCR assignments ask for a specific number of items of evidence. While arrangements for taking adapted assessment are in place for 2020/21, the precise numbers of examples of evidence must be sufficient to meet the assessment criteria and the precise number requested in OCR assignments should be used as a guide as to what must be accomplished. When using professional judgement on the quantity of evidence where quantity is stated in the OCR assignment, the centre assessor must focus on the purpose of the qualification. It is important they are confident that the candidate has demonstrated competency.
For example:
- In Unit 5, Handling Mail, the OCR assignment requires the student to handle 15 pieces of incoming mail, including parcels, and 10 pieces of outgoing mail, including parcels. If a student has been carrying out real work in a post room, for example, then these exact numbers are not required but the learner must meet the assessment criteria. The centre assessor should use their judgement to determine if the candidate has performed the tasks consistently at the required standard.
- Professional discussion and witness testimonies might help to support that judgement. Assessors can refer back to an event or activity from the past (as long as the event took place during the student ’s registration period) when the candidate was handling mail but was not being directly observed for assessment.
Adjustments to assessment requirements for demonstrating competency in printing/reproducing hard copy
Hard copy documents are not required to demonstrate competency. The candidate can use alternative forms of evidence to demonstrate competence such as:
- Using evidence from other units (cross-referencing)
- Printing to pdf.
- Submitting a screenshot of the print preview screen.
- Professional discussion and witness testimony to confirm that the learner understands the skills required to print or reproduce hard copy
The centre assessor must be confident that the candidate has demonstrated competency.
Guidance on methods and forms of evidence
Audio or video evidence of a real or simulated work activity taking place
- The assessor could observe the OCR candidate carrying out practical work activity remotely in real time using a secure digital meeting platform. A practical work activity can be a real work task or a simulation.
- Secure on-line meeting platforms can be used for group practical activities.
- A candidate could record themselves and upload the recorded evidence to be assessed at a later time. (This must be a video recording so the assessor can observe the OCR candidate and authenticate the evidence as the candidate’s own work.)
Professional discussion and witness testimony
- When used as an alternative to an observed practical activity, it needs to be backed up with work outputs/products that clearly indicate what the candidate is able to do to meet the achievement of competence-based assessment criteria.
- When used as an alternative to gathering further written evidence from students, they can refer back to an event or activity retrospectively as long as the event took place during the Learner’s registration period.
- Witness testimonies and professional discussions should be backed up, where possible, with other authenticated student-generated evidence or reports.
- Witness testimonies must be individual and must reflect what was actually observed. They cannot be generic statements used for two or more candidates.
- Professional discussion can be used to confirm product evidence and skills-based evidence to test the student’s competence/understanding. Where written evidence is weak then a professional discussion can be used to try and draw out further evidence from the candidate.
- If a candidate has not yet put a skill into practice but has enough of the associated knowledge and understanding to know what to do if presented with a work task, a professional discussion might provide evidence to cover gaps in units. A discussion based on a typical work scenario must draw out what a candidate might encounter, how they would overcome any challenges and how they would know that they had successfully met the standard of work required. The candidate needs to be able to explain what they would do to carry out the task and why.
- Witness testimonies and discussions with students to capture evidence of their knowledge/understanding can be digitally recorded. (Audio-only recordings are suitable.)
Authenticated reflective accounts, authenticated student-produced reports
- Authenticated student-produced reports are acceptable if the authentication is confirmed by a trained and knowledgeable individual who has no relationship with the learner (that includes family members even if they provide work experience).
- Gaps in evidence can be filled by cross-referencing to previous relevant achievement in other units. It must be clear that the candidate still meets the assessment requirements of the unit.
- These must be signed by a responsible, objective individual and would benefit from being backed up with other evidence such as questions and answers.
- Photographs can be used as evidence to accompany stronger types of evidence. Where they are used the student must be clearly identified in the photograph. The scene should be of a genuine activity and not be posed. Note: photographs are not reliable as a primary source of evidence of a practical task as they are unlikely to show that the candidate is meeting the criteria when carrying out a task.
Using evidence from other units (cross referencing)
- Previous achievement in other units can sometimes provide supporting evidence of a student’s performance. There is detailed guidance on how to cross reference to other units at the end of the guidance.
- Many units do require evidence which demonstrate the same skills for example Unit 1, AC2.1 requires learners to follow instructions to complete routine administrative tasks. Almost all units within Level one ask the learner to carryout tasks in line with organisational policies and procedures. Evidence from these tasks could be used as Evidence for AC2.1.
Any alternative forms of evidence must still meet the assessment criteria and requirements.
General guidance on producing evidence
Simulated activity must be carried out in a professional manner and present as realistic a scenario as possible. Any simulation must be conducted in an atmosphere of professionalism as would be required in the workplace. The arrangements for simulation must be set up by centre assessors, not the candidates.
Professional discussions, question and answer discussions and simulated activities must not permit the use of leading questions.
You must be assured that the candidate’s work is their own. Candidates must not submit work that includes evidence copied from other sources without proper attribution
Real time and recorded activity must be focussed on the candidate activity and it must be obvious it is the candidate performing the activity throughout. All talking/discussion must be clearly audible. Recordings to be viewed at a later date must confirm the name of the candidate and date of activity.
Centres must give consideration to Safeguarding and the General Data Protection Regulations (GDPR) when using live video and audio evidence and when recording it and using still images/photographs. Consent must be obtained from all parties who need to be part of the activity that is being viewed remotely or recorded.
Quality assurance
It is important for all internal assessments that robust monitoring processes are implemented by your centre. These monitoring processes should include effective dialogue with students where needed to ensure the evidence being generated is both individual and authentic.
There are no changes to the sampling rules for these internal assessments. We require you to submit the same amount of work for external moderation as you would under normal circumstances.
These adaptations are in place for 2020/21. We encourage you to complete the assessment and submission process at the earliest opportunity.
You must complete an ‘Adaptation Declaration’, that replaces the standard submission cover sheet used when you submit candidate evidence and a copy of the Interchange claim. This Adaptation Declaration sheet can be downloaded below. You will need to confirm that any adaptations to assessment are in line with the permitted adaptations outlined by OCR.
Completed assessments can be submitted to OCR in the normal way for external moderation. We would strongly advise the use of electronic evidence during this period, guidance for which can be found in the centre handbook.
Administration (Business Professional) submission cover sheet (2020/21)
Appendix 1 - Guidance on using evidence from other units (cross referencing)
Please note that these qualifications allow users to select optional units from levels above and below the level of the target qualification, i.e.:
- Level 1 Administration (Business Professional) allows students to select units from Level 1 and Level 2
- Level 2 Administration (Business Professional) allows students to select units from Level 1, Level 2 and Level 3
- Level 3 Administration (Business Professional) allows students to select units from Level 2, Level 3 and Level 4
- Level 4 Administration (Business Professional) allows students to select units from Level 3 and Level 4.
Before using the table below it is essential that Centres check to ensure that the units selected are compatible with the scheme requirements as the range of options are limited depending upon final award (See Rules of Combinations)
Centres should note that evidence can be cross-referenced to units of the same level or, in the case of Levels 2, 3 and 4 schemes, at levels above and below the scheme level. However, when using evidence from a lower level unit e.g. Level 2 to a unit above e.g. Level 3, it is unlikely that the evidence, on its own will be sufficient to meet the requirements of the higher level and some additional work will be required.
If you use cross referencing it must be clear to the OCR moderator exactly what the student has already achieved. If all the units involved are not part of the same claim you must provide a copy of the work that shows previous achievement. It should be clearly marked with the name of the student and the other units it supports. If the evidence of previous achievement is part of a larger piece of work it must be clear which part of the work is being used for cross referencing.
Available to schemes at level |
Unit No |
Unit ACs |
Units from which the evidence could be cross-referenced depending upon the approach taken by the student |
1 |
1 |
2.1 |
Unit 11 ACs 2.1, 2.2, 3.1, 3.2, |
2.2 |
Unit 11 ACs 2.1, 2.2; Unit 10 AC 2.1 |
||
3.2 |
Unit 9 ACs 2.1, 2.2 |
||
1 |
2 |
1.1 |
Any of the available units could provide evidence for this AC |
3.1 |
Any of the available units could provide evidence for this AC |
||
3.2 |
Any of the available units could provide evidence for this AC |
||
1, 2 |
3 |
1.1, 1.2, 1,3 |
Unit 9 AC 2.1, 2.2 Unit 12 AC 1.3, 3.1; Unit 13 1.2, 1.3, 1.4, Unit 10, Unit 11 and Unit 13 could also provide evidence of making and receiving calls. |
2.1, 2.2, 2.3, 2.4 |
Unit 9 AC 2.1, 2.2, Unit 10, Unit 11 and Unit 13 could also provide evidence of making and receiving calls. |
||
1, 2 |
4 |
1.1, 1.2, 1.3, 1.4, 1.5 |
Unit 9 AC 2.1, 2.2 |
2 |
6 |
5.1 |
All units require the student to produce documents of different types, a range of these documents could be presented to cover PC procedures including saving, managing files e.g. those for Unit 12, related to organising a business trip and Unit 13 Organising meetings. Other Office equipment which could be used are Whiteboards, to record activities within any of the Units, staplers and holepunches. These could replace the photocopying requirements. Please note that any level 1 document would not be sufficiently detailed for this unit. |
5.2 |
All Units which require the student to produce documents, at Level 2 or above, could provide evidence for this AC. This would only be possible if the student can demonstrate that they have created, retrieved and stored the documents in a formal way which would be appropriate to a business situation and that where appropriate additional steps have been taken e.g. password protection for confidential or personnel records. |
||
5.3 |
Unit 5 ACs 2.1, 2.3, 3.1, 3.2 could provide evidence for this AC. However, if this is not possible the student cannot achieve this AC as it requires the student to carry out specific postal activities. |
||
2 |
7 |
2.1 |
Units which contribute to this AC must require the students to extract information and these include Unit 8 AC6.1; Unit 12 AC1.2, 2.1; Unit 13 AC 1.2, Unit 17 AC1.2, Unit 18 AC3.1, Unit 18 AC2.1 |
3.1 |
The student needs to produce a range of documents and again this can be drawn from units that they have completed which require them to produce documents but Level 1 documents are unlikely to be sufficiently detailed. The list in the Knowledge, understanding and skills column, provide a comprehensive range of possible documents. |
||
1, 2, 3 |
9 |
2.1 |
Unit 18 AC2.1 this is a Level 3 unit and students should be able to abstract the evidence they require for this Level 2 unit. |
2.2 |
Unit 18 AC2.1 this is a Level 3 unit and students should be able to abstract the evidence they require for this Level 2 unit. |
||
2.3 |
Unit 18 AC2.2 and AC 2.3 this is a Level 3 unit and students should be able to abstract the evidence they require for this Level 2 unit. |
||
3.1 |
Unit 18 AC2.2, AC2.3 this is a Level 3 unit and students should be able to abstract the evidence they require for this Level 2 unit. |
||
3.2 |
Unit 18 AC2.3 this is a Level 3 unit and students should be able to abstract the evidence they require for this Level 2 unit. |
||
1, 2, 3 |
10 |
2.1 |
Please note that Unit 24 is a level 3 unit and is only available to level 2 and above. Unit 24 AC2.1 could provide evidence of planning required in Unit 10 AC2.1. Any other examples that the learner can provide of working in a team could support this unit. This could include other subjects where the learner has worked in a group eg a team project in IT or Science or where the learner has worked in a team such as a local support group, St John’s Ambulance, Red Cross etc. |
3.1 |
Unit 24 AC2.1, 2.2 and 2.3 could provide the evidence for this AC. |
||
1, 2, 3 |
13 |
1.2 |
Unit 14 2.1, 2.2, 3.1 could provide evidence towards this AC. Level 3 Unit 19 could supply evidence in ACs 1.1, 1.2 |
1.3 |
Unit 14 2.1, 2.2, 3.1 could provide evidence towards this AC. Level 3 Unit 19 could supply evidence in ACs 1.1, 1.2 |
||
1.4 |
Again, if the learner has arranged meetings for another purpose such as project team meetings, etc this could be used as evidence for much of this unit. Unit 19 could supply evidence in ACs 1.1, 1.2 |
||
2.1 |
Unit 19 could supply evidence in ACs 1.1, 1.2 |
||
2.2 |
Unit 19 could supply evidence in ACs 1.1, 1.2 |
||
3.1 |
Unit 19 could supply evidence in ACs 1.2 |
||
3.2 |
Unit 19 could supply evidence in ACs 3.1 |
||
4.1 |
Unit 19 could supply evidence in ACs 1.1 |
||
4.2 |
Unit 19 could supply evidence in ACs 1.1, 1.2 |
||
6.1 |
Unit 19 could supply evidence in ACs 5.1 |
||
1, 2, 3 |
14 |
2.1 |
Unit 10 3.1 could provide evidence of using diary entry to arrange meetings. Unit 13 AC1.2 could supply initial diary entries for a meeting. |
2.2 |
Unit 10 3.1 could provide evidence of liaising with attendees to confirm meeting details. Unit 13 AC1.2 could supply evidence of liaising with attendees. |
||
3.1 |
Unit 10 3.1 could provide evidence of the student ensuring compliance with organisational procedures when adjusting diary entries. Unit 13 AC1.2 could supply evidence of liaising with attendees. |
||
3.2 |
Unit 10 3.1 could provide evidence of recoding changes and deletions to diary entries. Unit 13 AC1.2 could supply evidence of liaising with attendees. |
||
3.3 |
Unit 10 3.1 could provide evidence of confirming final details to relevant parties. Unit 13 AC1.2 could supply evidence of liaising with attendees. |
||
3 |
15 |
2.1 and 3.1 |
Unit 16, Unit 17, Unit 22 and Unit 23 could provide evidence for ACs 1.1, 2.1, 3.1 as they all require the student to produce complex documentation after analysing business documents. |
2, 3, 4 |
18 |
2.1 |
Unit 9 could provide support for these ACs in terms of interaction with the customer, but the associated written commentaries will need to reflect the Level 3 requirements, which are more detailed. Other units and situations could be offered as evidence. For example, external activities where the learner is part of a group or club or taking part in other centre activities such as class-based debates and discussions or presentations and question and answer sessions. |
2.2 |
|||
2.3 |
|||
2, 3, 4 |
19 |
1.1 |
Unit 13 ACs, 1.2, 1.3, 1.4, 2.1, 2.2, 3.1, 3.2, 4.1, 4.2 and 6.1 could provide supporting evidence for these ACs but will need much more detailed commentaries as Unit 13 is Level 2. |
1.2 |
|||
5.1 |
|||
2, 3, 4 |
21 |
1.1 |
The following sources of evidence will identify some of the procedures which could be found in different businesses but will not be sufficient to meet the requirements of the AC itself. Unit 9, AC3.1; Unit 11, 3.1, 3.2; Unit 12 AC1.2; Unit 13, AC6.1; Unit 17, AC2.1, AC3.1 and Unit 25. AC1.3 |
2, 3, 4 |
22 |
All ACs |
This is a level 3 unit and therefore the evidence required to include evidence of planning, research, analysis and formal report. The learner could use evidence from other activities linked to other subject assessments or external bodies. |
2, 3, 4 |
23 |
1.1 |
The following sources of evidence will identify and provide basic insight into some relevant legislation but will not be sufficiently detailed to meet the requirements of the AC without additional discussion and information. Unit 9, AC3.1; Unit 13, AC5.1; Unit 17, AC2.2; Unit 18, AC1.1; Unit 21, AC 1.3 and Unit 6 AC 5.1, 5.2 Please note that Unit 6 is only available to those study a scheme at level 2. |
2, 3, 4 |
24 |
1.1 |
Unit 10 AC2.1 describes the roles and responsibilities of team members and as such could support the student in the evaluation required for this AC. |
2.1 |
Unit 10 AC3.1 includes a requirement to work in a team. students could use this experience to meet the knowledge, skills and understanding elements identified in the unit specification. |
||
3.1 |
Unit 10 AC 4.3 would enable the student to critically evaluate their own contribution described in this AC. |
||
3.4 |
Unit 10 AC4.2 would enable students to analyse review which had taken place in AC4.2 to meet the requires of this Level 3 unit. |
||
4 |
25 |
All |
This can only be achieved if the student has the opportunity to take the leadership role in real or realistic activity such as Unit 20 Organise a Business Event or Unit 24 Working in an administrative team could provide. |
3, 4 |
27 |
All |
Unit 19 and Unit 13 would provide the opportunity for the student to Chair a business meeting but this could not be done retrospectively. |
3, 4 |
28 |
All |
Unit 26, analysing financial information could provide evidence which the student could develop to meet the requirements of the Unit. |
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